如果是你，你会怎么办？

几亩瓜

jluo 发表于 2011-11-30 16:33
感觉andria家教不错，多大了？单身否？

你这难道是传说中的“胖胖的北极熊”？

jluo

闹妈  哈哈! 我都写了！  发表于 56 秒前

??? where where where?

c_sea

Andria 家很有教养。 你们家教育的也很好，有理有据，对小孩是很好的一种经历。
个人的一点点建议： 1. 建议闹闹以后再碰到这种事情， 在现场找一两个当作证人，留下他们的电话。现场有不少人支持闹闹， 我想这个应该不难。然后就可以离去了。 2. 回来后就投诉给他们的主管经理，要求他们调查并给出合理答复以及合理的处理。 通常在主管，经理这一级的都比较通情达理。 我想这个投诉也不需要到买票中心，电话就可以了。 3. 跟这样档次的人无需太多较劲， 因为浪费的是自己的时间。 那个人恶人先报警， 害得你们家两爷们不得不陪他耗。 你想啊， 他反正是上班， 耗着有钱拿， 他无所谓的。

土豆想旅行

我觉得嫩们家的孩子已经考虑很周到 机智多变了  我都想不到那么远  自叹不如......

farfloat

那人真可恶，投诉，投诉，只要有不屈不挠的精神，就能诉到他们公司有主管的人出来说话为止。要不就没完不了，找一切可以找的途径没完没了地找。_________________

记得读书的时候，老师上课第一节课就讲，在加拿大的规则是“会哭的孩子有糖吃”，越是忍耐，越是把他惯坏。

b-p

其实这件事情站在那个人的角度上也没有什么问题，没收卡和收据然后本人来办理。之所以出现问题就是在互信这点上，最后警察来了解决了互信这个问题，大家似乎还都相信警察。有些加拿大人是很轴，魁北瓜尤甚。有些时候你只能屈从他们的蹩脚的规则。

b-p

其实这种事情应该当时就给那个叫andria的电话，然后让她和那个人直接沟通，也许就省却了许多不必要的麻烦。

snowspring

I am glad that the matter is resolved after all - in a positive fashion.  It seems to me that the policy of the OPUS card should be clearly stipulated by the management to all the members of the public and their staff.  There may be an internal policy of how the staff should handle addition to the card when there is a technical failure at the machine and perhpas the staff is given some discretion to decide whether it is allowed or not in this case when someone else brings the card in for addition of money, but this discretion and how to exercise should be told to the public and published so that client expectation can be managed properly.  I think a letter to the management in the form of a complaint and a suggestion for solution is warranted so that others do not have to go through that again.  If the policy is that you can only only get the addition by attneding the office yourself then it should be published and clearly communicated to the public so that there is no argument.

snowspring

回复 28 # snowspring 的帖子

My suggestion is to relate the story to illustrate hwo the worker had responded to your son's request.  Then ask whether there is a policy re: addition of money - whether someone bringing the card and the receipt is sufficient to get the worker to add the money to the card.  If there is such a policy that card + reciept will suffice then the staff is clearly at fault and they should reprimand him. An apology to the kids is in order.  However, if there is policy that a person has to come in person then the worker is not at fault but should take his time to explain to the kids and should not take away their receipt but to return those receipts to the kids so that they can get their friend to come herself.  The staff should owe an apology as he did not explain and he retain the reciept unreasonably.   The management if they ignore that would be vicariously liable.   Thirdly you should suggest them to publish their policy on the website or made known to the public by posting it on the wall or something so as to avoid future confrontation.    Worker should undergo some training to serve young people better - specially when dealing with diverse clients including kids of different culture.  If you suspect discrimintation due to race you can call the Quebec Human Rights Commission to ask for help.  

lupo

有点歧视的味道！

接着BP上面的说，碰到这样的人，不用和他理论，直接上级投诉。